43% of Americans Have at Least One Unused Gift Card, Survey Finds

By Katie Kelton
Bankrate.com
(TNS)

If you’ve ever found a stray gift card in your car’s glove compartment or the recesses of your wallet, you’re in the company of more than 2 in 5 U.S. adults (43%) with an unused gift card, gift voucher or store credit.

Those unused gift cards add up—to $244 per person on average, according to a new survey by Bankrate. That card you found could be equivalent in value to a flight, nice pair of shoes or tablet.

Learn more about which Americans are most likely to have unused gift money and why they’re not cashing it in.

Bankrate’s key insights on gift cards

More than 2 in 5 Americans have at least one gift card, gift voucher or store credit they haven’t used. That’s 43% of Americans who have an unused gift card, compared to 52% who don’t and 6% who aren’t sure.

The average amount in unused gift cards, gift vouchers or store credit is $244 per person. That’s much higher than in 2023, when Americans had $187 in unused gift cards, gift vouchers or store credit.

More than 1 in 3 Americans have lost money with a gift card misstep. That’s 34% total, with overlap among 20% who let a gift card expire, 17% who lost a gift card and 12% who had a store go out of business before they used their gift card.

Unused gift cards are more common in high-income households

According to the new Bankrate survey, 43% of Americans have at least one unused gift card—including store-specific gift cards, gift vouchers, store credits, general-purpose gift cards (such as Visa/Mastercard/American Express gift cards) and airline redemption or food delivery service vouchers. That leaves 52% who don’t and 6% who aren’t sure.

But if you’re not trying to make ends meet or living paycheck to paycheck, it might be easier to leave money sitting around.

The data shows that 55% of households with annual incomes of $100,000+ have at least one unused gift card, more than any other income bracket. The average amount of unused gift cards for this income bracket is $348.

This contrasts sharply with households making under $50,000 annually. Just 35% of them have unused gift cards with an average value of $180. Here’s the breakdown of unused gift cards by household income:

$100,000 a year or more: 55%
$80,000-$99,999: 47%
$50,000-$79,999: 44%
Less than $50,000 a year: 35%

The value of unused gift cards has grown 30% since last year

Among all Americans with unused gift cards, the average value of that gift money is $244 per person. That’s nearly what a minimum wage worker earns in a week.

The average value of unused gift cards, gift vouchers or store credit per person is up 30% from 2023 when it was $187. And it’s up from $175 in 2022 and $116 in 2021. The median unused amount is currently $100.

“Gift cards represent real money,” says Ted Rossman, Bankrate senior analyst. “It’s disappointing that the amount of unused value continues to grow. Stores such as Walmart and Starbucks have more than $1 billion in unused gift cards on their books.”

Millennials carry the highest balance in unused gift cards by far. Here’s a breakdown of the average value of unused gift cards, gift vouchers or store credit per person by generation:

Millennials: $332
Gen X: $255
Baby boomers: $227
Gen Z: $142

More than 1 in 3 Americans have lost money due to expired, lost or out-of-business gift cards

Instead of finding a $100 gift card in your wallet you forgot about, imagine you dropped it on the ground to be gone forever. You’d be among the more than 1 in 3 Americans (34%) who’ve lost money due to a gift card misstep.

These situations include letting a gift card expire (20%), losing a gift card (17%) or having a store go out of business before they used their gift card (12%).

Millennials are most likely to lose money from a gift card. Here’s how many people in each generation have lost money due to a gift card expiring, losing the card or having the store go out of business:

Millennials: 41%
Gen Z: 36%
Gen X: 35%
Baby boomers: 26%

In addition, 24% of Americans say they’ve received a gift card for a store/restaurant that was inconvenient to get to and 23% for a store/restaurant they didn’t like.

Another 11% believe gift cards are impersonal gifts, and 7% have resold a gift card.

Even with gift cards going unused, more than 4 in 5 say they’ve given one as a gift to someone else

Americans seem more eager to give gift cards than use one themselves. More than 4 in 5 Americans (84%) say they’ve given a gift card as a gift.

“Americans love to give and receive gift cards,” Rossman says. “They were the second-most popular holiday gift last year, according to the National Retail Federation (behind clothing).”

Forty-eight percent of Americans have given a gift card to someone because they knew the recipient could use it; 42% say they picked a gift card for a store or restaurant the recipient liked; and 37% thought it was a practical gift.

“The biggest problem with gift cards is when they’re not targeted,” Rossman continues. “You’re wasting your money if you give a gift card to a store or restaurant that your recipient won’t enjoy.”

On the other hand, some people say they didn’t know what else to get the recipient (32%) or didn’t have time to get anything else (16%). Eight percent were regifting a gift card they already had, and 7% think cash is an inappropriate gift.

Methodology

Bankrate commissioned YouGov Plc to conduct the survey. All figures, unless otherwise stated, are from YouGov Plc. The total sample size was 2,373 U.S. adults, of which 1,010 have unused gift cards, gift vouchers, or store credits. Fieldwork was undertaken between August 19-21, 2024. The survey was carried out online and meets rigorous quality standards. It employed a non-probability-based sample using both quotas upfront during collection and then a weighting scheme on the back end designed and proven to provide nationally representative results.

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