Bill.com Releases 2020 State of Bookkeeping Practices Survey Revealing an Industry Anticipating Growth

Bill.com, a leading provider of cloud-based software that simplifies, digitizes and automates complex back-office financial operations for small and midsize businesses (SMBs), has announced its 2020 State of the Bookkeeping Practices Survey revealing the industry is poised for significant growth. This year’s survey was conducted as a follow-up to the company’s 2016 State of the Bookkeeping Practices Survey, with results showing the profession has undergone significant change in just four years.

Despite the COVID-19 pandemic, the survey revealed that firms are excited about the future, with 80 percent of respondents saying they expect significant growth through 2022. Much of this growth can be attributed to cloud technology changing the way firms work. While a move to the cloud was discernible in 2016, COVID-19 forced many firms to quickly adopt a remote work model – with 36 percent confirming they now exclusively use cloud-based bookkeeping solutions. And while only 58 percent reported offering client bill payment services in 2016, 79 percent reported offering bill pay services in 2020, showing a link to bill pay services, automation, and firm growth.

“This year’s survey results confirm that bookkeepers are tremendously resilient, and that despite the pandemic, they are able to survive and even thrive with the help of digital tools,” states Jeannie Ruesch, director of marketing at Bill.com. “Those that have made the move to automation have not only powered strategic financial and technology services for clients, but also driven more business opportunities and revenue.”